Our Policies

Lyons' Uniforms is proud to offer our No Risk Shopping Policies.

Products

What kind of quality can I expect?
All of our items are first quality. There are no seconds.

Do the products meet regulations?
All of our items are guaranteed to meet U.S. Postal regulations.

Shipping

How much do you charge for shipping?
Shipping is free of charge! We take pride in shipping USPS. All packages are mailed parcel post and should arrive in 4 to 7 days.

How long will it take to receive my order?
All orders for items in stock received by 2:30 EST are shipped the same day. Alterations add one day. Items on back order will be shipped as soon as received usually 7-10 days. To check product availability phone us 1-800-456-3433.

Can I have an order shipped to my P.O. Box?
Yes.

Can I ship my order to a different address?
All orders are shipped to your home or work address. Exceptions can be made for vacations.

Payment

Which credit cards do you accept?
Visa, MasterCard, Discover, and Postal Visa Cards are accepted, as well as debit cards, which bear the Visa or MasterCard logo. Regretfully, American Express is not accepted.

What happens if my order exceeds my allowance?
If your order exceeds your allowance, please include check, money order, or credit card information for payment of remaining balance.

Why was I charged sales tax on my purchase?
State tax is applied to Indiana residents on any items not purchased on your postal allotment.

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Returns, Exchanges, and Cancellations

Who Pays for Return Shipping?
Although we do not charge for shipping, if you are returning an item for any reason it is up to the customer to return the items at their own expense. We suggest you use delivery confirmation as we are not responsible for lost or stolen merchandise being returned.

Can I return an item that is damaged, defective, or I just don't want?
Items not worn or washed are accepted for exchange or refund for up to 30 days. (Uniforms altered in any way are not returnable.)

What happens if the item I ordered is not available?
Items not available when ordered will be shipped as soon as possible, which is usually within 10 days.

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If the order has already been shipped you can refuse shipment, and you will be credited upon our receipt of shipment.

I canceled my order, but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7–10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. All credits to your Postal Visa Card are submitted within 24 hours.

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Other Notes

• Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.